goood11 Privacy Policy
At goood11, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on our Bangladesh online casino platform.
Important Notice: By creating a goood11 account or continuing to use the goood11 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
All data transmitted between your device and goood11 servers is protected with industry-standard 256-bit SSL encryption at all times.
goood11 never sells, rents, or trades your personal information to any third party for commercial or marketing purposes.
You retain the right to access, correct, restrict, or request deletion of your personal data at any time by contacting our support team.
Player data is stored on access-controlled, encrypted servers with strict internal access policies — only authorised personnel may handle your records.
We use cookies strictly for session management, platform security, and improving your goood11 experience — never for invasive cross-site tracking.
Identity verification data collected during KYC is used solely for compliance and security purposes and is handled with the highest level of confidentiality.
1 Information We Collect
goood11 collects personal data from players in Bangladesh through several channels: directly during account registration and KYC verification, automatically through your use of the platform, and occasionally from trusted third-party sources for verification purposes. We collect only the minimum data necessary to deliver our services safely, securely, and in compliance with our obligations. The categories of personal data we collect include the following:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, NID / passport / driving licence number | Registration form; KYC document upload |
| Contact Data | Email address, mobile number, residential address (including city: Dhaka, Chittagong, Sylhet, etc.) | Registration form; account settings updates |
| Financial Data | bKash / Nagad / Rocket / Upay account references, bank account identifiers, deposit and withdrawal transaction history | Payment processing at deposit/withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens, login timestamps | Automatically via platform access |
| Usage Data | Games played, bets placed, bet amounts, game session durations, bonus claims, page interaction logs | Automatically via platform activity |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support and communications channels |
| Verification Data | Uploaded copies of identity documents and proof of address for KYC purposes | KYC verification process |
goood11 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or by a responsible gaming intervention. If we are ever required to collect such data, we will notify you clearly at the point of collection and explain the specific legal basis for doing so.
Minors: goood11 does not knowingly collect personal data from individuals under the age of 18. If we discover that a player is under 18, their account will be closed immediately, their data will be securely deleted (subject to legal retention requirements), and any funds will be returned via the original payment method.
2 How We Use Your Data
goood11 processes your personal data only where a lawful basis exists. The primary legal bases we rely on are: the performance of a contract (i.e., providing you with our gaming services), compliance with a legal obligation, your explicit consent, and our legitimate interests in operating a secure and commercially sustainable platform. The following table summarises our key processing activities and the lawful basis for each:
| Processing Purpose | Data Used | Lawful Basis |
|---|---|---|
| Creating and managing your goood11 account | Identity, Contact | Contract performance |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Age and identity verification (KYC) | Identity, Verification | Legal obligation |
| Anti-money laundering (AML) monitoring | Financial, Usage, Technical | Legal obligation |
| Fraud prevention and platform security | Technical, Usage, Financial | Legitimate interests |
| Responsible gaming monitoring and intervention | Usage, Financial | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Communications, Identity | Contract performance |
| Sending account and transactional notifications | Contact | Contract performance |
| Sending promotional offers and bonus alerts | Contact, Usage | Consent |
| Platform analytics and service improvement | Usage, Technical | Legitimate interests |
Where we rely on your consent as the lawful basis for processing — most notably for sending promotional communications about goood11 bonuses, seasonal offers (such as Eid promotions or BPL season campaigns), and new game launches — you have the right to withdraw that consent at any time. You can do this by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
No Automated Decision-Making: goood11 does not make any purely automated decisions that produce significant legal effects on individual players without human review. Where automated systems flag an account for review (for example, for responsible gaming or fraud monitoring), a member of the goood11 team reviews the case before any action is taken.
3 Data Sharing & Disclosure
goood11 does not sell, rent, or trade your personal data. We share your data only in the specific, limited circumstances described below, and only with parties who are contractually bound to handle your data securely and in accordance with applicable data protection standards.
- Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our integrated payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These parties act as independent data controllers for their own processing activities and are governed by their own privacy policies.
- Game Technology Providers: We share session and gameplay data with our third-party game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent required to deliver games and settle results accurately. These providers are contractually required to maintain appropriate data security standards.
- Identity Verification Services: During KYC processing, your identity documents and personal data may be shared with a third-party identity verification service provider acting on our behalf as a data processor. This provider is bound by strict confidentiality and data processing obligations.
- Legal and Regulatory Authorities: goood11 will disclose personal data to law enforcement, regulatory bodies, or government authorities where required to do so by law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, match-fixing, or other illegal activity.
- Professional Advisors: Our legal, financial, and compliance advisors may access your data on a strictly need-to-know basis when providing professional services to goood11. All such advisors are bound by professional confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the goood11 business, your personal data may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer and ensure that the acquiring entity is bound by equivalent data protection standards.
In all cases where data is shared with third parties, goood11 takes reasonable contractual, technical, and organisational measures to ensure that your data is handled with the same level of care and security that we apply internally. We do not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
4 Cookies & Tracking Technologies
goood11 uses cookies and similar tracking technologies (including local storage objects and session tokens) on the platform to ensure a smooth, secure, and personalised experience. A cookie is a small text file placed on your device when you access a website. The cookies used by goood11 fall into the following categories:
These cookies are essential for the goood11 platform to function. They manage your login session, maintain security tokens, and remember your account state across page loads. The platform cannot function without these cookies and they cannot be disabled.
These cookies collect anonymised or aggregated data about how players navigate and interact with the goood11 platform — for example, which game categories are most visited or how long a typical session lasts. This data is used solely to improve the platform experience and is not linked to your individual identity.
These cookies remember your preferences and settings — such as your preferred language or display settings — to provide a more personalised experience on your return visits to goood11.
goood11 does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in advertising networks that track your browsing activity across other websites. Our cookie use is limited strictly to the goood11 platform domain.
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the goood11 platform, including logging in and accessing your account. Disabling analytics or functional cookies will not prevent you from accessing the platform but may affect the quality of your experience.
Local Storage: In addition to cookies, goood11 may use browser local storage to hold lightweight session data that improves platform performance. This data is stored locally on your device and is cleared when you log out or clear your browser data. It is never used to track your activity outside of the goood11 platform.
5 Data Security & Storage
goood11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to, the following measures:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and goood11 servers is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. Look for the padlock symbol in your browser's address bar when using goood11 — this confirms that your connection is encrypted.
- Encrypted Data Storage: Sensitive data — including identity documents, financial records, and authentication credentials — is stored in encrypted form in our databases. Encryption keys are managed through a strict key management process with limited internal access.
- Access Controls: Access to personal data within goood11 is restricted on a strict need-to-know basis. Only staff members whose roles require access to specific categories of data are authorised to view or process those records. All internal access is logged and auditable.
- Two-Factor Authentication: goood11 supports and encourages the use of two-factor authentication (2FA) on player accounts to add an additional layer of protection against unauthorised login attempts.
- Regular Security Audits: Our platform and data handling processes are subject to regular internal and third-party security reviews to identify and remediate vulnerabilities promptly.
- Incident Response: In the event of a data security breach that is likely to result in a risk to your rights and freedoms, goood11 will notify affected players and relevant authorities within the timeframe required by applicable data protection regulations.
Whilst goood11 takes every reasonable measure to protect your personal data, no system is completely impervious to risk. You also play an important role in keeping your account secure. We strongly recommend that you use a unique, strong password for your goood11 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised activity on your account.
Your Responsibility: goood11 cannot be held responsible for data breaches that result from a player's own failure to maintain the security of their login credentials or from phishing attacks targeted at the player outside of the goood11 platform. Always verify that you are accessing goood11 through the official domain before entering your credentials.
6 Your Privacy Rights
As a player on the goood11 platform, you have a number of rights in relation to the personal data we hold about you. goood11 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team by emailing [email protected]. We will acknowledge your request within 3 business days and respond substantively within 30 days.
You have the right to request a copy of all personal data that goood11 holds about you, along with information about how it is being used.
You have the right to request that goood11 correct any inaccurate or incomplete personal data held about you without undue delay.
In certain circumstances, you have the right to request the deletion of your personal data. This right may be limited where goood11 is required to retain data by law.
You may request that goood11 restrict the processing of your data in certain circumstances, such as while the accuracy of data is under dispute.
Where processing is based on your consent or contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing. If you object to marketing communications, we will stop immediately.
Please note that some rights are subject to exceptions and limitations. For example, the right to erasure does not apply where goood11 is required to retain your data to comply with a legal obligation, such as anti-money laundering (AML) record-keeping requirements. Where we are unable to fulfil a request in full, we will explain the reason clearly in our response.
7 Data Retention
goood11 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable legal, regulatory, or contractual obligations. The following are our standard data retention periods by category:
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | Legal obligation (AML / KYC compliance) |
| Financial transaction records | 7 years from transaction date | Legal obligation (financial record-keeping) |
| KYC verification documents | 5 years after account closure | Legal obligation (AML compliance) |
| Gameplay and betting history | 5 years from each game session | Legitimate interests (dispute resolution) |
| Support communications | 3 years from last communication | Legitimate interests (complaint handling) |
| Marketing consent records | Until consent is withdrawn, plus 1 year | Consent; legal obligation (consent audit trail) |
| Technical and access logs | 12 months from log creation | Legitimate interests (security monitoring) |
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data under applicable data protection standards.
In the event that your account is closed following a finding of fraud, prohibited conduct, or a regulatory investigation, goood11 reserves the right to retain relevant data beyond the standard retention periods for as long as is necessary to protect its legal interests or comply with the requirements of any ongoing investigation.
8 Updates to This Policy
goood11 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform functionality, or our internal data handling practices. When we make material changes to this Policy, we will notify registered players by email or via a prominent notice on the goood11 platform prior to the changes taking effect.
The "Effective Date" at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this Policy periodically to stay informed about how goood11 collects, uses, and protects your personal data. Your continued use of the goood11 platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way goood11 handles your personal data, please do not hesitate to contact our Data Protection team. You may reach us at any time via our live support chat or by emailing [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.
Governing Language: This Privacy Policy is written in English. In the event of any conflict or ambiguity arising from a translation or interpretation of this Policy in another language, the English-language version shall prevail in all cases.
Your Data Is Safe — Now Enjoy the Platform
Now that you understand how goood11 protects your privacy, explore our full range of casino games, live BPL cricket betting, and hundreds of slots — all in a safe, encrypted environment. 18+ only.
18+ only. Gambling involves financial risk. Please play responsibly.