Responsible Gaming at goood11

1 Age Restriction & Verification

goood11 operates exclusively for adults. Under no circumstances will we open, maintain, or reactivate an account for any person under the age of 18. This is a firm, non-negotiable policy that applies to every player across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

When you register on goood11, you confirm by accepting our Terms & Conditions that you are aged 18 or above. We additionally require all players to complete a Know Your Customer (KYC) identity verification process before their first withdrawal and, where our systems flag a risk, before their first deposit. Accepted identity documents include a valid National Identity Card (NID), passport, or driving licence issued by the relevant Bangladeshi authority.

Protecting Minors in Your Household

If you share a device or internet connection with minors — including children or younger siblings — we strongly recommend taking the following precautions to prevent unintended access to goood11 or any other online gambling platform:

• Never save your goood11 login credentials in your browser's auto-fill or password manager on a shared device.
• Always log out of your goood11 account fully after each session on a shared device.
• Consider enabling parental control software such as Net Nanny, Qustodio, or your mobile carrier's built-in parental controls.
• Keep your phone or tablet password-protected at all times if you access goood11 on a mobile device.
• Talk openly with younger family members about the risks of gambling and why it is restricted to adults only.

2 Recognising Problem Gambling

Gambling is designed to be entertainment — the same way watching a BPL cricket match or going to the cinema is entertainment. For the vast majority of goood11 players, it remains exactly that: a fun, occasional activity with a clear budget and a clear stopping point. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes real harm to themselves, their families, and their finances.

Problem gambling is not a sign of weakness or moral failure — it is a recognised behavioural condition, and it can develop gradually without the person realising it is happening. goood11 is committed to helping players identify the early warning signs before the situation escalates.

Common Warning Signs

The following behaviours may indicate that gambling has moved from recreational entertainment into a problematic pattern:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to gamble after losing in order to try to "win back" what you lost.
• Feeling restless, irritable, or anxious when you are not able to gamble.
• Gambling as a way to escape from stress, depression, loneliness, or personal problems.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Borrowing money — from family, from colleagues, from banks, or through bKash / Nagad / Rocket credit features — specifically to fund gambling.
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling.
• Making repeated failed attempts to cut down, control, or stop gambling entirely.
• Feeling a compulsive urge to gamble that is difficult to resist, even when you know the consequences.

Remember: gambling should never be seen as a method to generate income, to pay off debts, or to solve financial problems. The house always holds a statistical edge on every game — that is the fundamental mathematical reality of all forms of gambling, including casino games, sports betting, and slots. Gambling with money you cannot afford to lose is never a sound strategy.

3 Responsible Gaming Tools

goood11 provides a suite of practical tools that every registered player can access directly from their account settings. These tools are free, immediately effective, and designed to give you genuine control over your gambling activity. We encourage all goood11 players to familiarise themselves with these features — not just those who feel they have a problem, but anyone who values a structured and mindful approach to entertainment.

To access any of these tools, log in to your goood11 account and navigate to Account Settings → Responsible Gaming. If you experience any difficulty activating a tool, contact our support team at [email protected] and we will apply the restriction manually on your behalf — immediately and without question.

4 Deposit & Spending Limits

One of the most effective ways to maintain healthy gambling habits is to decide in advance how much money you are comfortable spending — and then enforce that decision with a hard technical limit. goood11's deposit and spending limit system makes this simple and reliable.

How Deposit Limits Work

• Daily Limit: The maximum total amount you can deposit into your goood11 account across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Limit: The maximum total deposits allowed across a rolling 7-day window, calculated from the day you set the limit.
• Monthly Limit: The maximum total deposits across a rolling 30-day period — ideal for players who prefer to budget on a salary-cycle basis.

Reducing vs. Increasing Limits

A reduction in your deposit limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from that moment forward. This is intentional — if you are making a responsible decision to reduce your spending, we want that decision to take effect right away, with no delay that could be exploited by an impulse.

An increase in your deposit limit is subject to a mandatory 24-hour cooling period. The requested increase will not take effect until 24 hours have passed since the request was made. This delay is a deliberate safeguard to ensure that limit increases are considered decisions, not impulsive ones made in the heat of a gambling session.

Wagering & Loss Limits

In addition to deposit limits, goood11 offers wager limits (maximum stake per bet) and loss limits (maximum net loss over a period). These provide a more granular layer of control for players who want to stay within a total expenditure budget across both wins and losses. All limits can be combined — for example, you might set a ৳3,000 weekly deposit limit, a ৳500 maximum single-bet wager limit, and a ৳2,000 weekly loss limit simultaneously.

5 Self-Exclusion & Time-Out

Sometimes, the most responsible decision a player can make is to step away entirely for a period of time. goood11 provides two levels of account suspension to support this: a short-term Time-Out and a more extended Self-Exclusion.

Time-Out (Short-Term Break)

A Time-Out is a brief pause on your account — suitable for situations where you feel you need a few days away from gambling to reset, clear your head, or simply give yourself some breathing room. During a time-out, your account is fully suspended: no deposits, no bets, no withdrawals (except for any pre-existing pending withdrawal), and no marketing communications. Available time-out durations at goood11 are:

• 24 hours
• 72 hours (3 days)
• 7 days (1 week)
• 30 days (1 month)

A time-out cannot be reversed or shortened once activated. You must wait for the full duration to expire before your account becomes accessible again. This is a deliberate friction point to protect you.

Self-Exclusion (Extended Exclusion)

Self-exclusion is a more serious, longer-term measure designed for players who feel that their gambling is causing them harm or who want to remove access to goood11 entirely for a sustained period. Self-exclusion periods available at goood11 are:

• 1 month
• 3 months
• 6 months
• 1 year
• Permanent (indefinite, no end date)

Once self-exclusion is activated, your account is locked immediately. Any remaining balance will be returned to your registered payment method. You will be removed from all marketing lists. goood11 staff are instructed not to reactivate a self-excluded account before the exclusion period ends, regardless of any request to do so.

How to Activate Self-Exclusion or Time-Out

1. 1 Log in to your goood11 account and go to Account Settings.
2. 2 Select Responsible Gaming from the settings menu.
3. 3 Choose either Time-Out or Self-Exclusion and select your preferred duration.
4. 4 Confirm your selection. The restriction will apply immediately.
5. 5 You will receive a confirmation email to your registered address. If you do not receive this within 15 minutes, contact support to verify the restriction is in place.

Alternatively, if you are unable to log in or prefer not to navigate the settings, you can request self-exclusion or a time-out directly by emailing [email protected] with the subject line "Responsible Gaming — Self-Exclusion Request". Our team will process the request within 1 hour and send you written confirmation.

6 Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. They are not a clinical diagnosis — but if you answer "Yes" to three or more of these questions, we strongly encourage you to speak with our support team or a professional counsellor. Honesty with yourself is the foundation of responsible gaming.

7 Support & Resources

goood11 is a gaming platform, not a counselling service — but we take our responsibility to connect players with the right help seriously. If you feel that gambling is negatively affecting your life or the lives of those around you, the following resources and channels are available to you.

goood11 Responsible Gaming Team

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. They are trained to handle sensitive conversations with empathy and confidentiality, and they can action any account restriction you request immediately — no delay, no unnecessary questions.

• Email: [email protected] — use the subject line "Responsible Gaming Support"
• Live Chat: Available from any page on the goood11 platform when logged in
• Response Time: Responsible gaming requests are prioritised and handled within 1 hour

Professional Counselling

For players in Bangladesh who need professional support beyond what goood11 can directly provide, we encourage you to speak with a qualified mental health professional or addiction counsellor. Gambling addiction is a recognised and treatable condition, and professional support can make a profound difference. You may seek referrals through:

• Your local general practitioner or family doctor
• The National Mental Health Institute (NIMH) in Dhaka
• Kaan Pete Roi — a Bangladeshi emotional support helpline providing confidential listening services
• Addiction treatment centres operating in Dhaka, Chittagong, and Sylhet

Helping a Friend or Family Member

If you are concerned about someone else's gambling — a spouse, a sibling, a friend — the most important thing you can do is open a calm, non-judgmental conversation. Avoid ultimatums or anger, which typically cause a person to become defensive and retreat further. Offer to help them access goood11's responsible gaming tools or to seek professional support together. You can also contact our support team on behalf of an account holder if you have their consent to do so.

8 Our Commitment to Safe Play

Responsible gaming is not a checkbox for goood11 — it is a core operating principle that shapes how we build our platform, train our team, and communicate with our players across Bangladesh. We believe that a sustainable, trustworthy gaming business can only be built on the foundation of player wellbeing. Long-term player trust matters more to us than short-term revenue from players in distress.

Our platform is engineered with responsible gaming as a first-class feature, not an afterthought. Deposit limits, time-outs, and self-exclusion tools are accessible from the primary account settings menu — not buried in fine print or difficult to find. Our customer support team receives regular training on how to identify and respond to signs of problem gambling in player communications and behaviour patterns.

We also operate a proactive monitoring programme. Our internal responsible gaming system analyses patterns of play — such as sudden increases in deposit frequency, rapid loss-chasing sequences, or a sharp increase in session duration — and flags accounts for a welfare check. If your account is flagged, a member of our team may reach out to you proactively via email or live chat to check in and remind you of the tools available. This outreach is never punitive — it is a genuine expression of care.

goood11 does not target vulnerable individuals with promotional material. Players who have activated responsible gaming tools, requested a time-out, or contacted us about gambling concerns are automatically removed from all bonus and promotional communications. We do not send "come back" incentives to players who have self-excluded or taken a cooling-off period.

We are committed to continuous improvement in this area. As Bangladesh's online gaming landscape evolves and as international best practices develop, goood11 will update its responsible gaming policies and tools accordingly. We welcome feedback from our players on how we can do better — please send any suggestions to [email protected] with the subject line "Responsible Gaming Feedback".